Effective Engagement for Teaching and Learning Organisations

This part of the Guide considers good practice in service user and carer engagement at all stages of learning and development. It is organised according to the different aspects of the process from student selection to assessment. Two preliminary sections on building relationships with service user and carer groups and involvement in governance emphasise the importance of creating relationships in which service users and carers can play influential roles and power imbalances can be challenged. A concluding section on evaluating the impact of involvement stresses that the service users and carers expect to see change as a result of their involvement.

The components of good practice that we advocate can again be considered according to the dimensions of respectful relationships, strengthening organisational capacity and a successful learning environment, as we set out in our good practice model.