This part of the guide is about the terms of engagement. There are some non-negotiables for effective engagement that are reported by all those with experience in this area. They reflect the three aspects that we have identified in our good practice model: respectful relationships, strengthening organisational capacity and successful learning environments.
Respectful Relationships
These are founded on establishing the terms on which involvement will take place and signing up to the values that will underpin the work. The best place to start is by developing these jointly with service users and carers. A means of achieving respectful relationships is to
develop a statement of shared values and principles.
Strengthening Organisational Capacity
This requires planning to overcome the barriers that exist within educational organisations to rewarding and recognising the contributions made to teaching by those who are not academic staff and the limitations on earnings for people who depend on welfare benefits. You should
develop policies on recognition and payment that clarify expectations and recognise the value of contributions made by service users and carers.
Successful Learning Environments
These will only be created when service users and carers are properly supported to convey their experiences and views. This requires attention to the information they are given before they get involved, the training and preparation they receive and the feedback and opportunities for development that follow their involvement. This requires
training, preparation and support for service users which is integral to any involvement you undertake.
